Yes, all orders above $35 have free shipping.

It depends on your country and is dynamic based on the carriers' pricing. Please consult the price at checkout.

Also, note that orders above $35 have free shipping.

The Processing Time refers to the time we need to prepare your order. All products will be shipped in less than 48 hours.

The Shipping Time depends on your country, please consider the following:

• European Union: Tracked Shipment 5-8 business days
• Rest of the World/Overseas: Tracked Shipment 8-15 business days

Also note that:

• Orders shipped overseas during a busy season can take up to 30 days to arrive.
• We ship all orders from Portugal and include a tracking code in all deliveries.

If you already placed your order and realized “oh… my address is wrong” – Don’t worry! Just try to message us as soon as possible regarding your order and we’ll change it!

We don’t have access to any credit card information.

Our trusted payment partners, whom you probably know already do that (like PayPal) do not share that information with us.

All orders include Value Added Tax (VAT) in the price!

We ship worldwide with some exceptions.

Unfortunately we do not ship to: Colombia, China, Indonesia, Lithuania, Malaysia, Mexico, Nigeria, Pakistan, Philippines, Qatar, South Africa, Venezuela.

We make exceptions, please contact us if you are in one of these countries and really want to order from us.

In most situations, we will try to include all the items in one shipping package. This is due to cost effectiveness and also to do our part for the environment (use just the necessary resources for each shipment).

However, if you wish us to do different for your order, please contact us at info@moonflier.com.

The shipping times on the order checkout are provided by the shipping company. Those are the average times the packages take to arrive to each country.

Sometimes packages can be delayed, but they are never lost. In any case, we’ll help you mediate any issues with the shipping company to make sure you get the package!

Orders going overseas can take up to 30 days to arrive.

Please contact us if you need any clarification.

• We accept cancelations within 24h of the purchase.
• After shipping the order we can no longer cancel or change it.

We ship from Portugal so every country inside the European Union will be free of taxes when ordering from our website.

Non-EU countries may be subject to customs and import fees.
The exact amount of such fees are determined by your local customs laws.
We recommend checking with your local customs office for more information on import taxes, customs duties, and handling fees.

MoonFlier doesn’t collect any portion of such fees and cannot be held liable for any taxes, duties, tariffs, or other fees assessed.

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, MoonFlier will not be responsible for any refund or reshipment of the refused package.