Common queries answered

Frequently Asked Questions

How long does it take for me to receive my order?

You need to consider the Processing Time and the Shipping Time.

The Processing Time refers to the time we need to prepare your order. All products will be shipped in less than 48 hours.

The Delivery Time depends on your country, please consider the following:

  • European Union: Tracked Shipment 5-8 business days
  • Rest of the World/Overseas: Tracked Shipment 8-15 business days

Also note that:

  • Orders shipped overseas during a busy season can take up to 30 days to arrive.
  • We ship all orders from Portugal and include a tracking code in all deliveries.

What is your return and exchange policy?

We accept cancellations within 24h of the purchase or before shipping.

We accept returns within 14 days with a common sense policy. Broken or damaged items won't be refunded.

How do I track the status of my order?

How do I receive customer support?

You can contact us by using the form below or sending an email directly to info@moonflier.com.

Still need help? Please use the form below to contact us.

Contact MoonFlier

  • 🌍 Shipping worldwide

    To all the nations of the world!

  • 🔁 Returns within 14 days

    A common sense policy

  • ✍🏻 Unique items

    Produced at home in a very small scale

  • 🔒 100% Secure checkout

    PayPal / MasterCard / Visa / Maestro / SEPA